Book: BIFF by Bill Eddy
BIFF = Brief.Informative.Friendly.Firm. In life we encounter TOXIC people who's egos are easily crushed. We feel the wrath of Mr. Hyde if the slightest infraction occurs. Be it ex-lovers, parents, bosses, co-workers or friends, this book addresses how to engage and disengage from high-conflict personalities with grace, dignity, and closure no matter what accusations are thrown our way both legally, or otherwise. Although it is not my favorite book, the strategy is clear & concise. -I*V